FAQ - Frequently Asked Questions
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I'm unsure about the length of an article. What should I do ?
I'm unsure about the length of an article. What should I do ?
We have provided a size guide for all items in the shop. If you are still unsure after consulting it, please contact our customer service team directly, who will be happy to help you quickly.
How do I place an order with Old Money Style ?
How do I place an order with Old Money Style ?
Basket: Check the contents of your order and change the quantities if necessary.
Customer information: Enter your personal details for delivery.
Delivery: Take advantage of our free delivery service.
Payment: Choose from our various payment options.
Order confirmation: Receive confirmation by email or text message with your order reference number.
What are the order processing times ?
What are the order processing times ?
On average, order processing takes 1 to 2 working days.
What are the delivery times and costs ?
What are the delivery times and costs ?
England and Europe: Secure, free home delivery within 5 to 7 working days.
Worldwide: Free delivery within 7 to 20 working days, depending on your country.
How can I track my order ?
How can I track my order ?
Receive your order number automatically by e-mail or go to the track my order page.
I have received part of my order, what should I do ?
I have received part of my order, what should I do ?
No worries! Some orders are shipped in multiple parcels due to our multiple warehouses.
What should I do if I have not received my order ?
What should I do if I have not received my order ?
First, check the tracking information for your parcel.
Then contact our customer service team at contact@old-money-style.co.uk. We will be happy to help you.
What payment methods do you accept ?
What payment methods do you accept ?
We accept Visa/Mastercard, Apple Pay, American Express, PayPal, and Klarna with payment in four instalments. All our payment providers are secure.
Is my payment information secure ?
Is my payment information secure ?
Your security is paramount. We use SSL/TLS protocol to protect your data.
When will my card be debited ?
When will my card be debited ?
Your card will be debited as soon as you place your order.
How do I make a return ?
How do I make a return ?
Return your item in new condition, with the label still attached to the product and not detached. You have 14 days from receipt to return your item.
Please refer to our returns and refunds policy for details on the procedure and return costs.
If you have any questions, we will be happy to answer them at contact@old-money-style.co.uk.
What are the after-sales service hours ?
What are the after-sales service hours ?
We are available Monday to Saturday from 8 a.m. to 7 p.m., with a response time of 24 to 48 hours (excluding weekends and public holidays).
Can I place a bulk order ?
Can I place a bulk order ?
You can contact us via contact@old-money-style.co.uk or our contact page! We will be delighted to help you.
Do you have social media accounts ?
Do you have social media accounts ?
Yes, we currently have two official social media accounts.
Instagram: @old.moneyfrance
TikTok: @old.money.style65
Can't find the answer to your question here ?
Can't find the answer to your question here ?
Please contact our customer service team at contact@old-money-style.co.uk for any questions not covered in our FAQ. Your satisfaction is our priority !